Salesforce Agentforce Hits $500M+ AI Agent ARR Across 29,000 Deals — Benioff Counters 'Software Bears' with Pearson and PenFed Results

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Marc Benioff published a forceful rebuttal to SaaSpocalypse bears, citing Pearson's 40% increase in customer questions resolved without human interaction and PenFed's 40% reduction in IT tickets via Agentforce. At SaaStr AI Annual 2026, Salesforce's EVP Global SMB reported 29,000 Agentforce deals in 15 months generating $500M+ in AI Agent ARR. Agentforce is now used by 23,000 of Salesforce's 150,000 customers to build custom autonomous agents.