Reality check: support deflection lands at 41 to 58%, not 80%.

Across real deployments, top-line deflection runs 55 to 70%, but median tier-1 ecommerce deflection is just 41.2%, top quartile 58.7%, well under vendor claims of 80%. A Gartner survey found only 20% of customer-service leaders actually cut staffing, most reporting 15 to 30% FTE reductions over 12 to 18 months, through attrition and avoided hires, not layoffs. Source: Chitika / Ada Hold this number up next to Vercel's claimed 93%. The savings from support agents are real but slower and smaller than the pitch, which matters if you're pricing a product on per-resolution economics.