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Markets2026-08-06 · source-backed
Undisclosed terms for the AI customer-operations startup Torres founded in 2023 after Drift, which had raised $32M from Sequoia, Menlo and Felicis. Klaviyo is folding it into Composer (campaign building) and Customer Agent (post-sale support), with CEO Andrew Bialecki targeting 200,000 businesses. The tell for the whole category: an e-commerce marketing incumbent bought agent capability and installed the founder in the product seat, not a business unit. That's a hiring decision about product direction, not a feature purchase.
Each link below shares sources, entities, or timing with this story.
Klaviyo released Composer / Shared entity: Composer / Shared topic / Earlier coverage
Linked by a graph relationship (Klaviyo released Composer); both cover Composer; overlapping topics (agent, capability, composer).
Linked by a graph relationship (Klaviyo released Composer); both cover Composer; overlapping topics (agent, bought, capability, composer).
Klaviyo released Customer Agent / Shared entity: Customer Agent / Earlier coverage
Linked by a graph relationship (Klaviyo released Customer Agent); both cover Customer Agent; earlier Customer Agent coverage from 2026-04-14.
Klaviyo released Composer / Shared entity: Composer / Shared topic / Earlier coverage / Tension
Linked by a graph relationship (Klaviyo released Composer); both cover Composer; overlapping topics (agent, composer).
Linked by a graph relationship (Klaviyo released Composer); both cover Composer; overlapping topics (agent, composer).
Klaviyo released Composer / Shared entity: Composer / Earlier coverage
Linked by a graph relationship (Klaviyo released Composer); both cover Composer; earlier Composer coverage from 2026-05-26.
Linked by a graph relationship (Klaviyo released Composer); both cover Composer; earlier Composer coverage from 2026-05-23.
Linked by a graph relationship (Klaviyo released Composer); both cover Composer; earlier Composer coverage from 2026-05-19.