Backstory retiered 141 accounts in three days, replacing five teams and a quarter.

SaaStr published a walkthrough from VP of Customer Success Haya Kamola: account tiering across 141 accounts in three to four days, producing 8 Tier A, 21 Tier B, plus C/D segments. Setup was Claude via Cowork with connectors into Amplitude, Atlassian/Jira, Backstory's own MCP server, and Slack. No CS platform, no RevOps vendor, no data team. Kamola says the same exercise at a previous role took her team plus four others a full quarter. The displaced product isn't a SaaS tool, it's five teams' worth of coordination overhead, and that's a much harder thing to sell against.