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Markets2026-09-05 · source-backed
First Citizens is folding the name: SVB Technology and Healthcare Banking becomes First Citizens Innovation Banking, SVB Global Fund Banking becomes First Citizens Fund Banking, SVB Go becomes Go by First Citizens Bank. SVB was founded October 17, 1983 and failed March 10, 2023 at a $16.3B cost to the FDIC Deposit Insurance Fund; First Citizens now runs $236B in assets. Jason Lemkin's operational note is the durable one: every venture-backed company now maintains at least two banking relationships as standing overhead, a permanent tax the failure created (SaaStr).
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Per-seat pricing is dying. Not slowly. Not in theory. Right now, across three unrelated categories, simultaneously. HubSpot: $0.50 per resolved conversation. Salesforce Agentforce: $800M ARR on "Agentic Work Units," converting 20 trillion tokens into 2.4 billion discrete measu...
A pharma company with a market cap in the hundreds of billions is pulling roughly 80% of its ServiceNow and adjacent app workloads onto an internal platform called Concierge, built with Cursor and Claude Code, targeting about $10M in savings. Matterfact's SaaS recap has the de...
ServiceNow, Salesforce, and HubSpot have each independently created new revenue metrics that measure AI agent output rather than human user counts. ServiceNow's "Agentic ACV" is at $1B run rate. Salesforce's "Agentforce ARR" hit $800M processing 2.4 billion agentic work units....
Three companies in three completely different SaaS categories arrived at the same pricing architecture in Q1 2026, and I don't think it's a coincidence. ServiceNow introduced Pro Plus premium tiers at 25-45% above standard pricing for autonomous AI capabilities. Their Now Assi...
Jason Lemkin's post-mortem is the sharpest SaaS piece I've read this month. SaaStr's marketing agent hit Marketo API rate limits leaving roughly one usable hour of API time per day, so the agent effectively couldn't work. Combined with consecutive 12-20% annual price increases...
Jason Lemkin describes "10K," an agent grown out of SaaStr's marketing agent now running sales ops, AR, collections, sales comp, and part of FP&A end to end across PandaDoc, Salesforce, bill.com, and QuickBooks: 60 seconds from contract signature to Salesforce update, one inco...
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