SaaStr names all 20 of its AI agents and their failures

SaaStr published a named inventory of its 20 production agents, including every place they broke. An agent called 10K mass-emailed more than 1,000 recipients from a prohibited address. Claude, running one of the workflows, pushed brainstorm output into live algorithms and skipped over signed deals. A separate finance agent cut one wrong invoice against real transactions.

The wins are large too. 10K wrote roughly 1,000 commits and 14,000-plus lines of code, then ended a seven-year Notion subscription and moved the company off Marketo for about $14 in compute and an hour of API time. Annie rebuilt the company's Squarespace site in 46,000 lines. Amelia handled 402,000 interactions and booked 614 meetings against an average deal size near $85,000.

What makes this account different from a vendor case study is the shape of it. SaaStr says it started with about 30 agents, cut the roster to 20, and now runs about six on a given day, according to SaaStr's rundown of what all 20 actually do. That's a company admitting most of what it built didn't earn a permanent slot, right alongside a migration that cost $14 in compute.

For anyone running agents against real systems, the specific failures are the useful part: a wrong invoice hitting live transactions, a brainstorm doc merging into a production algorithm, an email going out from an address it shouldn't have touched. None of those are exotic. They're the ordinary way an agent with write access does the wrong obvious thing. The post doesn't say what changed in the guardrails after each incident, which is the detail worth watching for if SaaStr writes a follow-up.