404 Media reports Meta's Muse "AI" phone calls are partly handed to human call-center agents.

An internal memo obtained by 404 Media and Reuters says "Muse is now able to hand requests to a trained human agent, who places the call and works it through." One tester was told only after the call that a human had handled it. A Meta employee warned in the memo that defaulting to this would draw "bad press about the privacy and security" of routing user data to humans (404 Media). The privacy concern is real and it's the employee's own framing, not a critic's.