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Drag Blog (corroborated by Fin.ai, Superkind)

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2026-07-22

Related findings

2026-07-22 / MARKETSIntercom's Fin Is the Only Major Support Agent Publishing a Price — $0.99 Per Resolution vs. Six-Figure Opaque ContractsCurrent pricing comparisons confirm Fin publishes $0.99 per successful resolution with no platform fee and no seat charge for the agent, while Sierra, Decagon, Ada and Lorikeet all run custom enterprise contracts — third-party estimates put Decagon at roughly $95K–$590K/year and Sierra in a similar six-figure band. Intercom also added 'Procedures' in 2026, letting Fin issue refunds and change subscriptions without human handoff. Price transparency is now the wedge in support: outcome-priced and published beats outcome-priced and negotiated.

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