Intercom's Fin is the only major support agent publishing a price: $0.99 per resolution.

No platform fee, no seat charge for the agent, while Sierra, Decagon, Ada, and Lorikeet all run custom enterprise contracts, with third-party estimates putting Decagon at roughly $95K–$590K/year (Drag). Intercom also added "Procedures" this year, letting Fin issue refunds and change subscriptions without human handoff. Price transparency is the wedge: outcome-priced and published beats outcome-priced and negotiated, because published pricing lets a buyer model their cost without a sales cycle.