SaaStr churned Notion after seven years with zero support tickets, and Lemkin didn't find out for weeks.

His argument is that account-health scoring is now inverted: single-job low-touch workflows are exactly what an agent absorbs first, so silence reads as safety when it actually means the product had one job left to lose. He learned about the cancellation when a colleague mentioned it in passing on a podcast. He also cites two SaaStr Pro customers who paid $300/month for six years for a discontinued product without noticing. If you sell SaaS, your quietest accounts just became your highest-risk cohort and your dashboard says the opposite.