ResolveHQ builds a support inbox with zero per-agent pricing

A new open source support desk is picking a fight with the industry's pricing model by picking a different stack. ResolveHQ, a TypeScript repo created September 2, runs on Cloudflare Workers for compute, D1 for the ticket store, R2 for attachments, and Queues for async jobs. It reached 63 points on Hacker News September 11 and sits at 115 stars.

Zendesk and Intercom charge per agent seat. Add a tenth support rep and the bill grows whether that rep handles ten tickets a month or ten thousand. ResolveHQ's stack doesn't carry that constraint. Workers bill on compute used, not on how many humans are logged in, so the marginal cost of another agent reading the same shared inbox is close to zero.

That's the argument the repo is making with its choice of parts, not with a manifesto. D1 as the ticket store and R2 for attachments mean the system runs without a traditional database server to provision or scale. Queues handle the async work, notifications, webhooks, whatever fires after a ticket updates, without a separate job runner.

What the repo doesn't show yet is whether it holds up at the ticket volume that makes Zendesk's per-seat math actually painful. Ten days and 115 stars is early traction, not a production war story. The stack choice is the news. Whether a team actually rips out a paid seat-based tool for it is a different question, and a two-week-old repo hasn't answered it.