Salesforce's agent pricing is confusing buyers, with spend up 30% against ~3% productivity gains.

One day after seven named Agentforce agents went GA, Constellation Research reports that BT150 CxOs can't work out how pricing scales once agents leave the org, or navigate Agentforce 1's unlimited platform usage, the Headless Add-on's per-user Agentic Work Units and the separate Claudeforce option simultaneously. Esteban Kolsky's line: "Salesforce is still going at it like it's the only one the client needs to deal with," while customers assemble multi-vendor stacks. That 30-against-3 ratio is the number to hold up against any per-resolution pricing model you're offered.