Zendesk claims 1 million Custom Agent executions in seven weeks, and runs its agents inside Salesforce.

Industry Agents start with commerce (orders, returns, delivery issues, refunds) and no-code Custom Agents get built in Agent Builder, with claims of automating up to 80% of workflows (Zendesk). The deployment figure is the real number: over a million Custom Agent executions within seven weeks of Agent Builder's launch, with some customers reporting automated resolution rates rising 10 points. Zendesk says explicitly these run inside Salesforce and ServiceNow environments, which reframes a support vendor as an agent layer sold into a competitor's system of record.