Salesforce is testing seats, Flex Credits and per-resolution fees simultaneously.

The Register reports CRM GM Bill Patterson telling investors the company wants outcome-tied pricing including per resolved case, while acknowledging cross-domain agents have no single measurable outcome, hence bundles and consumption pricing. AIforce exposing Salesforce data through Slack and Claude weakens the per-user license logic further. Gartner has warned all-you-can-eat AELAs may not be offered at renewal. Negotiate caps now.